Support > Webhosting > Basic
Free (included)
- 100% Network Uptime Guarantee with 24/7/365 monitoring
- 24/7 Network and Infrastructure Support
- Server, Application or End-User support requires an upgraded support plan. Note: The Basic support plan is clearly intended as a low-cost option to system administrators that require absolutely no outside help to manage their boxes.
- Password Recovery, System Restore and Remote Power Cycle on request. Support fees apply.
- Backups handled as per plan. If applicable, in the event of a server failure, service restoration will occur from most recent full-server backup, on a priority and availability basis. The Basic support plan guarantees server restoration with 2 business days.
- DNS hosting handled by customer using domain registrar.
- Reverse DNS provided.
- Domain registrations and SSL certificates handled by customer.
- Basic firewall access lists lockdown non-standard ports. Contact support to open ports. Support fees apply.
- 1 network adapter. 1 IP address. No modifications.
- Web-based ticket system.
- Full root access provided to customer.