Support > Webhosting > Basic

Free (included)
  • 100% Network Uptime Guarantee with 24/7/365 monitoring
  • 24/7 Network and Infrastructure Support
  • Server, Application or End-User support requires an upgraded support plan. Note: The Basic support plan is clearly intended as a low-cost option to system administrators that require absolutely no outside help to manage their boxes.
  • Password Recovery, System Restore and Remote Power Cycle on request. Support fees apply.
  • Backups handled as per plan. If applicable, in the event of a server failure, service restoration will occur from most recent full-server backup, on a priority and availability basis. The Basic support plan guarantees server restoration with 2 business days.
  • DNS hosting handled by customer using domain registrar.
  • Reverse DNS provided.
  • Domain registrations and SSL certificates handled by customer.
  • Basic firewall access lists lockdown non-standard ports. Contact support to open ports. Support fees apply.
  • 1 network adapter. 1 IP address. No modifications.
  • Web-based ticket system.
  • Full root access provided to customer.